Benefits:

Competitive salary
Free uniforms
Opportunity for advancement
Training & development

Guest Experience Team Member (Part-Time)

Rocco’s Doughnut Company – Worcester County, MA

Rocco’s Doughnut Company is looking for a dependable and friendly Part-Time Guest Experience Team Member to join our team. This role is perfect for someone who enjoys working with people, takes pride in great hospitality, and wants to be part of a growing local brand.

Our Guest Experience Team Members are the face of Rocco’s. You’ll help create the kind of experience that keeps people coming back — friendly service, attention to detail, and a commitment to doing things the right way.

This position requires flexibility to work at any of our locations when needed, including Auburn, Worcester, Millbury, and Westborough.

Responsibilities

Greet guests warmly and provide an exceptional customer experience
Take orders accurately and efficiently
Prepare drinks and assist with doughnut presentation and packaging
Maintain a clean and organized front-of-house area
Help keep service fast and smooth during busy periods
Follow company standards for hospitality, cleanliness, and professionalism
Support different locations when needed to keep the team running smoothly

Schedule & Availability

This is a part-time position requiring 2–4 shifts per week.

Applicants should:

Be available to work weekends
Have flexibility to work at any Rocco’s location as needed
Be dependable and committed to showing up for scheduled shifts

What We Look For

Friendly and positive attitude
Strong communication skills
Reliable and dependable
Comfortable working in a fast-paced environment
Team player who takes pride in their work
Previous food service or hospitality experience is a plus, but not required

Why Work at Rocco’s?

Be part of a fast-growing local brand
Work with a team that values reliability and professionalism
Opportunities for growth as the company continues expanding

Locations

Team members may be scheduled at any of the following locations:

Auburn
Worcester
Millbury
Westborough

If you enjoy working with people and want to be part of a team that takes pride in great service and quality, we’d love to meet you.

Compensation: $18.00 - $23.00 per hour

WHO WE ARE:

Rocco's Doughnut Company was founded and launched with a BANG in the spring of 2018. We have quickly grown to three locations throughout the greater Worcester area with strong ambitions for continued growth. We are a specialty doughnut bakery creating some of the tastiest and best looking doughnuts around. Our brand has caught both local and national attention and is something that we work very hard to continue to build upon. We have a 'can't stop won't stop' mentality and are looking for like minded individuals to join our Doughnut Team.

WHO WE WANT:

We want someone who is willing to put in an extensive amount of love, care and dedication into creating our masterpieces. This candidate will have the opportunity to join one of the fastest growing doughnut shops in the US. We want someone who wants to be apart of a thriving, growing business and will put in the work to help the company evolve. Yes, we set high standards here and expect a lot from our crew BUT we equally enjoy having fun and creating a stimulating and inspiring work environment!

We are always accepting applications. We will be in touch soon!

(if you already have a resume on Indeed)

Or apply here.

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Are you willing to work weekend shifts?*

When can you be available to start a new opportunity?*

This is a part-time position. Will you work part-time?*

Do you hold a valid driver’s license?*

At Rocco’s, reliability matters. Our team depends on each other showing up for their scheduled shifts. In the past 6 months, how many times have you called out of a scheduled shift at a previous job?*

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Why do you want to work at Rocco’s Doughnut Company specifically?*

Do you have reliable transportation to travel between Auburn, Worcester, Millbury, and Westborough if scheduled?*

Our busiest days are Saturdays and Sundays. Are you available to work weekends?*

If scheduled for a shift, how important is it to you personally to show up on time and ready to work?*

Shifts start early in the morning (6am) Are you comfortable working early shifts when scheduled?*

Rocco’s can get very busy, especially on weekends. How comfortable are you working in a fast-paced environment with lines and multiple orders at once?*

At Rocco’s we take pride in keeping our stores clean and organized. How do you feel about regularly cleaning counters, sweeping, wiping tables, and keeping the shop looking great?*

Before applying, had you ever visited or heard of Rocco’s Doughnut Company?*

Tell us one thing about yourself that would make you a great addition to the Rocco’s team*

At Rocco’s we believe reliability and ownership matter. Tell us about a time you made a mistake at work and how you handled it.*

If you were having a bad day personally, how would you handle working a shift with customers?*

If a customer is upset about an order, what would you do first?*

What type of job are you looking for right now?*

If a teammate is overwhelmed with a long line of customers, what would you most likely do?*

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Guest Experience Team Member (Multi-Location)

Guest Experience Team Member (Part-Time)

Or apply here.

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